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May 2025 Updates

Carter Capner Law will process baggage delay claims against all airlines operating in Australia on a No-Win No-Fee basis. This includes baggage delays outside Australia if the flight departed here.

If you or a family member has encountered baggage delay in Australia over the last 6 years; or internationally over the last 2 years, please register your details so we can assess your claim.

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Australian and international airlines operating in Australia are legally required to handle passengers’ checked baggage with due care and on-time.

Thousands of travellers each year experience delayed or lost luggage, often incurring substantial expenses to replace essential items like clothing, medication, and electronics. They are also significantly inconvenienced and their travel experience is diminished.

Carter Capner Law will process baggage delay claims against all airlines operating in Australia on a No-Win No-Fee basis. This includes baggage delays outside Australia if the flight departed here. If you or a family member has encountered baggage delay in Australia over the last 6 years; or internationally over the last 2 years, please register your details so we can assess your claim.

Key legal basis for claims

Breach of Contract & Consumer Obligations

• Under the Australian Consumer Law, services must be provided with due care and skill and achieve the expected result. Passengers may seek redress if an airline fails to fulfil these requirements regarding baggage compensation.

International Conventions

• The Montreal Convention governs international travel, setting out an airline’s liability for lost, delayed, or damaged baggage. Airlines must compensate passengers to the extent of their loss subject to an upper limit of AUD$3,208.

Example of Alleged Conduct

A passenger’s checked bag failed to arrive after a domestic flight. Despite the airline’s assurances, the passenger waited 5 days for its return and had to purchase clothing, toiletries, and essential medication in a remote area.

The airline refused to refund most expenses and ignored the fact that the first few days of the passenger’s holiday was ruined.

Why this matters

Out-of-Pocket Costs and disappointment
Many travellers affected by baggage delay rely on the airline’s duty of care yet find themselves spending hundreds (or thousands) of dollars on urgent replacements. The quality of their travel experience is severely diminished.

Ensuring Fair Treatment
By holding airlines accountable for consistent and adequate compensation, passengers can receive their full legal entitlements and help improve industry standards.

How to claim

If you believe you have been undercompensated or inconvenienced due to lost or delayed baggage in the last 6 years (domestic travel in Australia) or the last 2 years (international travel), you may be entitled to join this class action. By submitting your details, you allow us to assess your situation and determine potential eligibility for compensation.

By submitting this form, you acknowledge that this does not form a solicitor-client relationship and does not constitute legal advice. Compensation depends on individual circumstances, relevant laws, and the outcome of potential legal proceedings.